AUD$20 flat rate. International orders are sent via registered air mail.  It is your duty to familiarise yourself with your local Customs import policies, as you may be charged a fee if the amount of your order exceeds the limit.

**If you place your order on a Monday or a Thursday, please note the cut off time is 12pm AEST for it to ship that day.  Please note if a public holiday falls on a Monday or Thursday, your order will be dispatched the next business day.

An article ID number will be provided with an email confirming your order has been sent. You may use this to track the delivery of your parcel.  We strongly advise you to use an address where someone is available during business hours (i.e a work address) to receive the parcel.   If no one is available, your parcel will be carded to the nearest Australia Post outlet for collection.

Please ensure that all contact details you provide are correct, in the event that there is a problem with processing your order. If you have provided incorrect shipping details and the parcel is returned to us, extra shipping costs may be incurred to re-send your order.

Please note - we will not be held responsible for missing parcels where an authority to leave has been given.

Returns Policy

Please forward all correspondence regarding Returns & Exchanges to: sales@askulkoffoxes.com with the subject line "Return Query".

When contacting us regarding a return, you must provide a clear photograph of the problem with your accompanying email for us to assess your situation.  We regret that we are unable respond without full understanding of your individual case.

Please note that ALL return queries must be made within a reasonable time frame from the date of purchase.

A Skulk of Foxes will not offer an exchange or refund on items for damage after purchase/delivery resulting from misuse, accidents (drops and breakages), alterations, exposure to corrosive or abrasive substances or other factors outside of normal expected use.  A Skulk of Foxes reserves the right to ask you to demonstrate that you did not cause or create the fault in the item. A Skulk of Foxes will assess all returned items on receipt and any items deemed to be subject to fair wear and tear will not be accepted as being faulty. 

OUR 'CHANGE OF MIND' POLICY

A Skulk of Foxes is not legally obligated to give refunds on items or exchange them simply because you have changed your mind.  We provide clear photographs and a very detailed description of each product; it is your responsibility to use your own discretion prior to finalising your purchase.

However under our own A Skulk of Foxes ‘change of mind’ policy, if you simply change your mind we do offer an exchange or credit note to the purchase price (excluding delivery costs) for most items provided that the following criteria are met:

(a) you contact us within 24 hours from receipt of your order.
(b) you return the item within 3 business days from notification; and
(c) the item is in resaleable condition (i.e. the original tags and labels are still attached, the packaging is intact and undamaged, and the item is unworn, unused and as sold)
(d) you provide proof of purchase.

PLEASE NOTE THE FOLLOWING:
(a) For exchanges, please include a pre-paid, self addressed return envelope so that we can send your new item to you.  If you do not include this, new delivery charges will apply.
(b) Credit notes are only valid for use in our web store and may not be used to purchase items from other outlets
(C) For hygiene and health reasons, our ‘change of mind’ policy does not apply under any circumstances to pierced earring purchases.

(d) Our ''change of mind' policy does not apply to discontinued or sale items.

OUR CUSTOMERS' RIGHT TO A REFUND

As we make and pack all of the goods ourselves, each item must pass a number of Quality Control checks before it is dispatched from our studio.  We take all measures to ensure that we do not dispatch faulty goods.

Our customers are entitled to a refund if the item is found to be faulty upon delivery of your order, not of merchantable quality or not fit for its purpose. Our policy under these circumstances is as follows:

(A) you notify us of the fault within reasonable time of receiving your order; and
(B) you return the item within 3 days from receiving a Return Authority from us; and
(C) you provide us with your proof of purchase
If you do not notify us of the fault or return the item within reasonable time, you will not be entitled to a refund at the purchase price but you will be entitled to exchange the goods or have them repaired.

A Skulk of Foxes reserves the right to ask you to demonstrate that you did not cause or create the fault in the item.

Refunds will be credited against your original method of payment, excluding delivery costs.
If you are entitled to a refund but you would prefer to exchange the item or receive a credit note of equivalent value to the item, we are happy to do this for you.

Replacement iPhone cover policy

If you have broken your iPhone cover beyond repair, we will offer you a replacement at 50% off the RRP. 

To redeem, please send back your damaged cover and include a pre paid, self addressed envelope (express post or parcel post plus satchels only) to the address below.  We recommend that you return merchandise by registered or traceable post or courier to ensure it is received by us.   We are not responsible for merchandise that is lost in transit.  Please ensure you include your phone number so we can call you for payment.

PLEASE NOTE - limited to identical design only.

RETURNING GOODS

 
All returns MUST be shipped to our PO Box; not our studio:

A Skulk of Foxes
PO Box 3009
Bareena
Victoria 3218
Australia 

You are responsible for payment of delivery charges incurred in returning merchandise to us (including faulty and damaged merchandise).  

We recommend that you return merchandise by registered or traceable post or courier to ensure it is received by us.   All returns must be packaged appropriately as we will not accept returns that are damaged in transit.  We are not responsible for merchandise that is lost in transit.

When returning any item for repair, please include a pre-paid, self addressed return envelope. If you do not include this, new delivery charges will apply.  Please note that whilst we endeavour to get your goods repaired and back to you within 14 days, this may not always be possible.

If you have any questions, please email us at sales@askulkoffoxes.com